360 SURVEYS

Appraisal or Feedback? The wave of 360 degree appraisal sweeping through organizations is intended to give a more rounded view of performance. However, managers often feel threatened when appraised by their staff or by their peers. The use of appraisal to drive improved performance has not been entirely successful – neither in the traditional downward form nor in the more recent 360 versions. This is even more so when done on the basis of selected competencies whose relevance and fairness may be questioned by managers. There is a better way. It is based on suggested change for improvement and it takes into account all of the areas in which a manager and team work together. This true feedback approach results in: Managers and Teams who engage enthusiastically with you to build the organization People who are open to dialogue and ready to exchange ideas for improvement Managers and staff at all levels aligned towards the common purpose. Return to Map  -  Top of Page 360 Facilitated® Profiles All profiles and supporting materials are available in international and US spelling Our 360 degree feedback profiles are based on the well-researched Leader/Manager Model [more]. By creating questionnaires that avoid direct manager appraisal and cover a holistic set of behaviours for Leadership and Management, both People and Task, we make available instruments that are both motivating and appreciated as fair, broad in scope and non-threatening. Questionnaires are processed directly on the Internet by the Survey Coordinator, or can be paper based. The comprehensive Leader/Manager Guide, the Leader/Manager Types™ self-scoring instrument and the Emotional Intelligence Change Indicators can be used in conjunction with the profiles in debriefing the manager. Website and all materials are available in US or International spelling, and with company logos. The surveys gather responses from selected groups such as Staff/Direct Reports, Peers/Associates, Team Members, Internal customers, 'Bosses' and Self, and are designed to support your program of team and organisational change, or for purposes of manager development. Emotional Intelligence Change Indicators are available with these profiles and allow Participants to identify when EI may be perceived as a particular strength or weakness. [more] The Leader/Manager Types™ self-scoring instrument, helps Participants understand how their preferences affect the way in which they are perceived by others. Based on the Leader/Manager Model, this is a useful complement to the profiles. [more] International or US spelling on request. Customisation and logos if desired. [more] Please ask us about this growing suite of surveys and which ones might best serve your purpose. Return to Map  -  Top of Page The Leader/Manager Model Each of the Leader/Manager questionnaires asks for feedback on a full range of behaviours in the areas of Leadership and Management, both People and Task. The questionnaires give as much importance to leadership as to management, and promote a language common to all. Any issue that a team or manager may want to discuss can emerge with this framework. For each item, it asks them what they require more or less of in order to be more successful. Anonymity ensures honesty and accuracy. The result is a profile of the team's perceptions of needs for improvement. The questionnaire does not ask for judgments about the manager but asks only for feedback on team members' needs. The process is therefore non-threatening, avoids creating resistance, and leads directly to mutual problem solving. Return to Map  -  Top of Page Values-based The Best Practice behaviours of the Leader/Manager Model link very closely to those that will be displayed in a truly values-based organization. Organizations that talk 'mission' and 'values' but don't operate from them will show us as having significant needs for these behaviours. Those organizations that want to operationalise their chosen values will find that they largely map onto the Leader/Manager Model. Comparisons show a match of up to 87%. Our most commonly used profiles Staff100 – This is the classic profile for managers with direct reports and 'boss' where the focus is on improving their leadership and management of the team. It uses the 100 items based on the Leader/Manager Model. Staff100-Peer40 – Adding to the Staff100, this 360 degree feedback profile includes responses from Peers. The Peer questionnaire is based on the 40 'most used' items. It is particularly useful where interaction between different managers and their teams plays a key role in the managers' success and effectiveness. The profile thus provides a complete 360 degree feedback. Team100 – This questionnaire is used by teams with varying degrees of self-management in order to discover how they view their own performance. It does not focus on individual performance but on the team as a whole. The team's manager may also provide input. Staff40-Peer40 – This profile has been used since 1999 by a major Australian Graduate School of Management for its Executive MBA students, and more recently by universities in other countries. It is most often used by coaches and mentors. It is generally known as the 360 Leader/Manager Profile™. Other combinations - While these profiles suit the majority of situations, other options are available, as well as customising which may be required in some situations. Versions of profiles based on the 40-item questionnaire are used where it is considered that they will fit better with the organization's culture, or where there may be language difficulties. All surveys and materials are provided in International or US spelling. Paper & Email. All questionnaires are available in Internet and hardcopy versions and even mixed surveys on request. All profiles (including paper input) can be monitored and printed directly from the 360 Facilitated® website by the coordinating consultant/facilitator. 360 Facilitated® and the 360 Leader/Manager Profile™ are endorsed by the NEW ZEALAND BUSINESS EXCELLENCE FOUNDATION (NZBEF) Profile format To learn more about the format of our online profiles, click here. Custom Profiles We can host your own custom profiles and assist you in creating them [more], or we can customise our online 360 degree feedback profiles for you and add specific questions when requested. We have surveys and high-level expertise available for areas such as Trusts, Boards, Call Centres, Organization Trust Matrix, Communication Skills, Teamwork, and Team Climate. Please contact us about your interests (contact 360 Facilitated®). Benchmarking A Statistical Summary of a 360 Facilitated® intervention will provide a benchmark for a group of managers, or for the organization. It will indicate the level of suggested change as well as the degree of alignment between managers, teams and 'bosses' at a point in time. Although it never pretends to 'measure the manager', it will let you compare groups of managers over time and with international norms. It gives managers specific benchmarks from which to improve, especially suggested change and alignment between levels. You can produce Statistical Profiles (using the survey profile format) for any group of managers whenever you want. We provide more detailed Statistical Reporting on request. Setup & administration Facilitate with the team? You may have the opportunity to facilitate the 360 degree feedback with the team and manager, or with the peer group. Alternatively, your program may be aimed solely at coaching or other manager development. In either case, to view the options available, click here. The Consultant Control Centre provides consultants with full control over Organizations, Surveys, Participants, Respondents and Benchmarking. It is available to the person you nominate. Preparing a survey If you are ready to plan a survey, then you will find the information you require if you click here. Return to Map - Top of Page - Home