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Automates Compliance Education |
Learning Systems PolicyPoint™ Critical Knowledge Press Releases Contact us
The importance of Critical Knowledge
Critical knowledge is the core information each employee must know in order to do their job effectively. It means the difference between compliance and non-compliance, between accuracy and error, safety and accident and ultimately, success and failure. Critical knowledge is one of the most important assets of your organisation. Fortunately it can be built up, tested and maintained. The success of any organisation depends upon it.
The cost of not knowing
What are the costs, both financial and human, when people in your organisation do not know what they should know? Or when they do not know the correct procedures they have to follow?
They may have been told to read the manual – but did they? Did they understand it? And how much do they retain? And how do you know how much they know?
To make a first financial estimate of possible losses:
- Look at the cost of lack of compliance, of accidents, errors, lost customers, legal proceedings, and sometimes loss of good staff… This does not even consider the human cost that can arise from error
- Now consider the organisation’s investment in policy development, induction, training, communication of changes, OH&S… And yet research proves that within a few months, 90% of the information has been forgotten! This often makes re-training necessary
- And what about product knowledge as it affects sales and service staff – how well do they know the products and services that you offer? What are the losses if they don’t know it well?
The costs are very great indeed for most medium and large organisations.
Ways to test and improve knowledge
To develop and maintain your knowledge assets, and reduce costs arising from lack of knowledge, we guide you through the following process:
- You first decide what knowledge is critical in any given area of your organisation (we can assist with this if requested)
- We help you set up a system that will test people’s knowledge in that area
- The PolicyPoint system lets you tie in e-learning material so that people can review knowledge, improve retention and close the gaps they discover
- It is user friendly, flexible, automated, interesting, easy to administer and low cost
- It helps you identify where there are knowledge gaps and where training or learning is required - or where current training could be improved
Adding motivation
Just testing knowledge may not be enough. People need to be motivated to apply what they know. Some of that motivation comes from knowing why. You can give a better understanding by linking in e-learning segments that give the background and reasons behind any process.
Running checklists
Much of the work in any organisation, at every level, is procedure based. Therefore we provide checklists that you can set up for any task. When staff use the checklists, you know that they have been reminded of each step in the procedure – and can indicate if they thought an item was not applicable and why. If something should go wrong, you can review the checklist and often pinpoint the error – and if need be, modify the checklist immediately.
Learning Systems PolicyPoint™ Critical Knowledge Press Releases Contact us