THE EMOTIONAL COMPONENT IN 360 FACILITATED^®

Emotional Intelligence (EI) is a relatively new concept and has been defined by Salovey and Mayer as:

"a type of social intelligence that involves the ability to monitor one's own and others' emotions, to discriminate among them, and to use the information to guide one's thinking and actions". According to Goleman, EI involves these abilities:

Success
Researchers in the field have found Emotional Intelligence to be a strong determinant of personal success. The Leader/Manager Model does not directly measure EI but many of the behaviours in the Model have an emotional component. Based on our research to date, a subset of 12 items have been selected from the profile to represent this aspect. When this option is requested in the survey, the last page of each profile highlights any of these scores that differ markedly from the overall average in the profile. The average for each category (Staff, Peers, 'Boss' and Self) we call the Leader/Manager Emotional Behaviour Change Indicator.

Emotional Behaviour
The Emotional Behaviour (EB) items (as with all items of the profile) measure perceptions, not fixed characteristics of the individual. They are subject to change - both as a result of change in the situation and through professional development.

Holistic Feedback
While much importance is currently being given to Emotional Intelligence, research on the Leader/Manager Model in the UK and Australia shows that on average Staff suggest about the same degree of change for these questions as for the other items in the Model. This demonstrates that the opportunity to give feedback about a holistic range of behaviours still offers the best means to identify specific areas for improvement. However, the EB Indicators may be very useful in focusing the kind of development most beneficial for individual participants. Equally, they can indicate special strength in this area. We are developing the Indicators as part of ongoing research.